The routes the clinic answers, what each is suited to, what makes a first message useful, and what happens after a first enquiry.
Getting an answer from a clinic in another country is a small problem that causes disproportionate frustration. Messages go to the wrong place, sit unanswered, or come back in a language you cannot read — and the delay lands on the part of the process where you are trying to decide whether to travel at all.
This page sets out which routes are answered in English and what each is suited to, what makes a first message useful enough to get a substantive reply, why a cost figure is not given over a message, and what happens after a first enquiry.
What a remote exchange can and cannot settle clinically is a separate subject with its own page, and it is worth reading alongside this one.
For English-language enquiries the routes are the clinic's website enquiry form, email at editionprs@gmail.com, and telephone on +82-2-591-0100. Edition also operates messaging channels for overseas patients, and these are organised by region rather than shared — the LINE accounts serve Japan, Taiwan and Thailand, and WeChat serves Chinese-speaking patients, so neither is the English route. Where a messaging channel is appropriate for your region, the account details are given when you enquire. There is no SMS consultation number. A useful first message states what concerns you, your history, your rough dates, and what you are hoping to establish.
On this page
- The routes, and what each is for
- Why the messaging channels are organised by region
- What there is not
- What makes a first message useful
- The photographs to attach
- Why a cost figure is not given over a message
- What happens after a first enquiry
- A template for a first message
- What to expect on timing
- Questions patients ask
The routes, and what each is for
Three routes are available for enquiries in English, and they suit different things.
The website enquiry form. The most useful route for a first, substantive enquiry. It is structured, it accepts a longer message than a chat window comfortably holds, and it produces a record on both sides. Where you have a history to describe and photographs to attach, this is the route to use.
Email — editionprs@gmail.com. Suited to the same kind of enquiry as the form, and preferable where you have several attachments or documents from a previous clinic. It is also the route that produces the clearest thread if an exchange runs over several messages.
Telephone — +82-2-591-0100. Suited to short, practical questions: opening hours, whether an appointment can be moved, directions. Bear in mind the time difference — the clinic is open Monday to Friday 10:00 to 19:00 and Saturday 10:00 to 17:00 Korean time, and closed on Sundays and public holidays.
Edition also operates messaging channels for overseas patients. Where one is appropriate for your region, the account details are given when you enquire through one of the routes above. That sequence is deliberate, and the reason is in the next section.
Why the messaging channels are organised by region
This is the point that most often causes a message to go unanswered, and it is worth understanding rather than working around.
The clinic's overseas consultation channels are not a single shared inbox. They are separate accounts serving different regions and different languages. The LINE accounts serve Japan, Taiwan and Thailand — three separate accounts, not one. WeChat serves Chinese-speaking patients, through the clinic's own official account.
The practical consequence is that finding an Edition account on one of these platforms and messaging it in English is not a reliable way to reach anyone who will answer you. The account you found may serve a different region entirely, in a different language, and a message in English to a Japanese-language channel is a message in the wrong place.
There is a second reason not to search for an account yourself. Accounts bearing a clinic's name on messaging platforms are not always operated by the clinic. Where a channel is appropriate for you, it is given to you by the clinic — which means you know the account you are talking to is the right one.
So the sequence is: enquire through the form, email, or telephone; if a messaging channel suits your region, you will be told which one and how to reach it.
What there is not
Two things worth stating plainly, because their absence causes people to keep looking.
There is no SMS consultation number. Text-message consultation is not one of the clinic's routes. A number you find elsewhere offering this is not the clinic.
There is no single global messaging account. As above — the channels are regional. Expecting one universal handle and failing to find it is the most common reason people conclude that a clinic does not answer international enquiries.
What makes a first message useful
The quality of the reply you get depends substantially on what you send. Six items make the difference between a general answer and a substantive one.
What concerns you, specifically. Which feature, in which view. "The bump in profile" or "my jawline in photographs" is a description. "I want to look better" is not yet one.
What you are hoping for. Described as a result rather than as a technique. A named procedure requested in advance is a decision made before the information that determines it.
Your history. Previous surgery, injury, filler, dissolvable threads, and any breathing difficulty, with approximate dates. This is the item most often omitted and the one that most often changes the answer.
Your rough dates and constraints. When you could travel, how long you could stay, and anything fixed on either side. These bear on what is advisable.
What you want to establish. Say what would make the exchange worthwhile for you — whether it is worth attending, roughly what the trip involves, whether your concern is something the clinic treats.
Which language you need the reply in. Straightforward, and it routes your enquiry correctly.
The photographs to attach
Photographs are worth sending and they are worth taking properly, because a badly taken photograph is misleading rather than merely unhelpful.
For a nose enquiry: front, both sides in profile, and a three-quarter view, plus one smiling — a tip that descends on smiling is a genuine finding that a neutral photograph does not carry.
For a lifting enquiry: front and both sides, and an older photograph if you have one, since it shows the direction tissue has travelled.
In both cases: even, indirect light rather than overhead or direct. Camera at eye level. Held at a normal distance rather than at arm's length, since close range exaggerates projection substantially. Hair back, no make-up on the area in question, neutral expression.
What photographs establish is an impression to be checked rather than a measurement to be worked from, and why that is so is set out in the page on what a remote consultation can and cannot decide.
Why a cost figure is not given over a message
This is the question most often asked first and it has a specific answer.
General guidance on cost is given by the clinic's consultation manager rather than in the medical consultation. For surgery, the figure is confirmed after consultation — because what the operation involves is not established until the examination and imaging have been done.
The reason is not reticence. Which materials are used, whether a second harvest site is needed, and how extensive the work is all follow from findings. A figure quoted before those exist is a figure attached to an assumed operation rather than to yours.
A messaging exchange can establish that costs are discussed and how. It is not the place a surgical figure is settled, and a firm number offered over a message anywhere is a number produced without its inputs.
What happens after a first enquiry
The usual sequence is straightforward.
A reply establishes whether your concern is something the clinic treats, asks for anything missing from what you sent, and gives a general account of what the procedure and the trip would involve. Where a messaging channel suits your region, you are given the account.
From there the exchange narrows towards a practical question: whether it is worth attending, and roughly when. Dates are discussed provisionally rather than fixed, because the length of the trip follows from the surgical plan.
What does not happen at this stage is a surgical plan. That is made at the consultation, from examination and 3D CT imaging taken at the clinic.
A template for a first message
Rather than describe what to include and leave you to assemble it, here is the shape of a message that gets a substantive reply. Adapt it rather than copying it.
Opening. Which country you are writing from, that you would like to enquire in English, and in one line what you are considering.
What concerns you. The specific feature and the view in which you notice it. If more than one thing concerns you, say which matters most — it changes the answer.
What you are hoping for. Described as a result. If you have a reference image, say what you like about it rather than sending it as a target.
History. Previous surgery or procedures with approximate dates, any injury, any filler or dissolvable threads, and any breathing difficulty. Include things you think are minor or too long ago to matter.
Dates. When you could travel, how long you could stay, and whether either can move.
What you want from the reply. Usually: whether this is something the clinic treats, roughly what would be involved, and whether it is worth attending.
Attachments. Photographs taken as described above, and any imaging or records from a previous clinic.
Two things to leave out. A request for a firm price, which cannot be answered at this stage and delays the useful part of the exchange. And a specific technique requested by name, which narrows a plan that has not been made yet.
What to expect on timing
Two practical points about waiting for a reply.
The time difference is doing more than you think. Korea is ahead of Europe and the Americas by a substantial margin. A message sent in your working day arrives outside the clinic's, and a reply that feels slow is often a single business day.
Sundays and public holidays are closed. An enquiry sent on a Friday evening in Europe lands over a Korean weekend. Korean public holidays fall on dates that will not be obvious from outside the country, and several come in clusters.
If a reply has not arrived after a reasonable interval, sending again through a different route is sensible before concluding that enquiries are not answered — a message to a regional messaging account in the wrong language is the most common way an enquiry goes astray.
Questions patients ask
Can I message on LINE or WeChat in English?
Those channels are organised by region — LINE for Japan, Taiwan and Thailand, WeChat for Chinese-speaking patients. Neither is the English route. Use the website enquiry, email or telephone, and you will be given a messaging channel if one suits your region.
Is there a number I can text?
No. There is no SMS consultation number.
Will I get a price if I ask?
General guidance on cost comes from the clinic's consultation manager, and the figure for surgery is confirmed after consultation. It follows from what the plan turns out to involve.
Which route is best for a first enquiry?
The website enquiry form or email. Both take a longer message, accept photographs, and leave a record on both sides. Telephone suits short practical questions.
Will the surgeon answer directly?
Enquiries are handled through the clinic's routes. What matters more than who replies is whether the reply distinguishes what has been established from what has not — and any answer about the surgical plan is provisional until the examination.
How soon should I expect a reply?
Allow for the time difference and for closures on Sundays and public holidays. If nothing has arrived after a reasonable interval, try a different route.
Can I book an appointment online?
Online booking is available, and for an international enquiry it is worth making contact first — the appointment you need depends on what you are coming for, and a first visit for consultation and imaging is scheduled differently from a follow-up.
About the medical reviewer
Dae-hee Han, MD — Board-Certified Plastic Surgeon (specialist certificate No. 2045, issued 3 March 2014; medical licence 00394, issued 26 February 2009). Master’s degree, Ajou University School of Medicine. Training at the Craniofacial Center, Chang Gung Memorial Hospital, Taiwan (2013), and the IFAAS Mini Fellowship, University of Florida, USA (2016). Three rhinoplasty papers published in SCIE-indexed international journals. More than 4,500 nose surgeries — Dr. Han’s career total from 2017 to 2025, counted from medical records. He carries out consultation, surgery and follow-up personally; fee guidance is given by the clinic’s consultation manager.
Last reviewed: 2026-08-15
Clinic information
Edition Plastic Surgery Clinic & Dermatology
6F, OPUS 407, 407 Gangnam-daero, Seocho-gu, Seoul 06614, Republic of Korea
One minute on foot from Gangnam Station Exit 10
Tel +82-2-591-0100 · editionprs@gmail.com
Consultation hours: Monday to Friday 10:00–19:00 · Saturday 10:00–17:00 · closed Sundays and public holidays
Disclaimer
Individual results may vary. Bleeding, infection, swelling, asymmetry, and scarring can occur. Please decide after a full consultation with a board-certified specialist.
This page is general medical information. It is not a diagnosis, and it does not promise a particular outcome. Surgical fees are given after an in-person consultation.