Privacy Policy
Frequently Asked Questions
For what purposes does the clinic use personal information?
We use it to provide appointment booking and consultation services, procedure information through our AI chatbot, management of consent to post before-and-after photos, and, if you have agreed, marketing and event information. It is not used for any purpose beyond these.
Are conversations with the AI chatbot saved?
Chatbot conversation records are automatically deleted after 90 days. We manage this so that the privacy policy and the actual deletion process use the same period.
Are chatbot conversations sent overseas?
To ensure consultation quality, we use an external AI service, and the content of chat messages is transferred overseas. Personally identifiable information such as your name and contact details is excluded before transfer.
What information is automatically collected on the website?
They include the date and time of the visit, the addresses of the pages viewed, time spent, how far the page was scrolled, records of buttons clicked, IP address, browser and device type, referral source, and a visitor identifier stored in browser storage. They are used for statistical purposes only and are not stored in combination with names or contact information.
Do you store my IP address as is?
The original is not stored; it is converted into an irreversible form for storage. It is used to exclude duplicate counts of the same visitor, distinguish automated programs, and block abnormal requests.
How long are visit records kept?
Website visit records are kept for 6 months (180 days). Records of buttons clicked are kept for the same period.
How long are consultation records kept?
Consultation records are kept for 3 years, the period required under the Enforcement Rules of the Medical Service Act.
Can I opt out of automatic data collection?
You can refuse by blocking or deleting storage or cookies in your browser settings. Refusing does not restrict your use of the website.
Do staff look at my visit history individually?
It is used only for statistics, and there is no screen for viewing it by individual. Unless you request a consultation, your visit history is not linked to your name or contact information.
What difference does applying for a consultation make?
The visitor identifier in browser storage is recorded together with your request details. This value is kept for 3 years, the same as consultation records, rather than the 6 months that applies to visit records.
When is the identifier stored in my browser deleted?
It remains until you delete it in your browser. Clearing your browser storage removes it as well.
How long is consent to post before-and-after photos valid?
Until you withdraw your consent or the expiration date is reached. If you would like to withdraw, please let us know through the contact channels below.
Can I ask to view or delete my information?
You may request access, correction or deletion, or suspension of processing. Contact us through the inquiry channel below and we will handle your request.
Where can I send my inquiry?
Please contact us by phone at +82-2-591-0100 or by email at editionprs@gmail.com. Our hours are Monday to Friday 10:00–19:00 and Saturday 10:00–17:00; we are closed on Sundays and public holidays.
Do you entrust the processing of personal information to other companies?
We outsource the processing of personal information to provide smooth service. Specific details of the outsourcing can be found in the relevant section of this policy.
Do I have to consent to receive marketing information?
Marketing and event information is provided only if you have given consent. Even if you do not consent, you can still book appointments and consultations as usual.
Are medical records also handled under this policy?
This policy covers information collected on the website. Medical records created in the course of treatment are separate, and for related inquiries, please call +82-2-591-0100.